Frequently Asked Questions

Everything you need to know about buying and reading eBooks from Cliffmatt Books

What format are the eBooks?

All our eBooks are in PDF format, which can be read on any device including smartphones, tables, laptops, and desktop. You can use free apps like Adobe Acrobat Reader,Google PDF Viewer, or your device’s built-in PDF reader.

How do I pay for an eBook?

We accept M-Pesa payments for seamless mobile transactions. Simply add books to your cart, proceed to checkout, and follow the M-Pesa payment prompts. You’ll receive a confirmation and download link immediately after payment.

How do I receive my eBook after purchase?

After completing your M-Pesa payment, you’ll receive an email with a download link. You can also find the download link on the order confirmation page. Check your email (including spam/promotions folder) for the link marked ‘DOWNLOAD’.

Can I read the eBooks on my phone?

Yes! Our PDF eBooks work perfectly on all smartphones. Android users can use Google PDF Viewer or Adobe Reader. iPhone users can open PDFs directly in their Books app or any PDF reader.

Can I get a refund?

Due to the digital nature of our products, we don’t offer refunds once a download link has been sent. However, if you experience any technical issues with your download, please contact us via WhatsApp and we’ll resolve it immediately.

Do you have a specific book I'm looking for?

We have over 1,600 titles across 30+ categories! Use our search bar to find your book, or if you can’t find it, send us the title and author via WhatsApp and we’ll try to source it for you.

Can I order via WhatsApp?

Absolutely! Many of our customers prefer ordering via WhatsApp for a faster, more personal experience. Simply message us with the book title(s) you want, and we’ll guide you through the payment and delivery process.

Are these legitimate copies?

We provide digital PDF copies of books for personal educational use. We encourage our customers to support authors by purchasing physical copies when possible.

How much do the books cost?

Most of our books are priced at KSh 100, making quality reading material affordable for everyone. Some premium collections may be priced differently.

Don’t worry! Technical glitches happen. Just take a screenshot of your M-Pesa message and send it to our WhatsApp support (+254 746522304). We’ll send the file directly to your phone.

Are these full books or just summaries?

All our PDFs are full-length books unless explicitly stated otherwise in the title. We provide high-quality digital versions of the original works.

Still Have Questions?

We’re just a WhatsApp message away. Our team responds within minutes.