1. General Information
Thank you for shopping at cliffmatt. We want to ensure you have a satisfying experience with our digital products. As our products are digital and instantly accessible upon purchase, our return policy is different from that of physical goods.
2. Non-Returnable Items
Due to the nature of digital downloads (eBooks and PDFs), all sales are final. We do not offer refunds or exchanges for any digital products once the purchase is completed and the product has been downloaded or accessed.
3. Exceptions
We will consider a refund only in the following exceptional circumstances:
- Duplicate Purchase: If you accidentally purchase the same product more than once, please contact us within [e.g., 7 days] of the second purchase. We will refund the duplicate transaction.
- Technical Issues: If you experience a technical issue that prevents you from downloading or accessing the product, and our support team is unable to resolve the issue, we will issue a full refund. You must report the issue within [e.g., 7 days] of your purchase.
4. How to Request a Refund (for Exceptions)
If you believe your situation falls under one of the exceptions above, please contact our support team at [Your support email address] with the following information:
- Your name
- Order number
- Date of purchase
- The name of the product
- A detailed description of the issue
Our team will review your request and get back to you within [e.g., 3-5 business days].
5. Contact Us
If you have any questions about our return policy, please contact us at cliffmattke@gmail.com